Política de cookies

Information on Cookies

Due to the amendment of the “Information Society Services Act” (LSSICE) taking effect, established by Royal Decree 13/2012, express consent must be obtained from users of all websites that use dispensable cookies, before they browse them.

What are Cookies?

Cookies and other similar technologies such as local shared objects, flash cookies or pixels, are tools used by Web servers to store and retrieve information about their visitors, as well as to provide a proper functioning of the site.

By using these tools, the Web server can remember some information concerning the user, such as their preferences for viewing the pages of that server, name and password, products that interest them most, and so on.

Who is the Data Controller?

The controller of this website and the data processing is GENERALIFE, S.L. You may contact the headquarters of the clinic, located in P.º del General Martínez Campos 41, 7ªA, 28010 Madrid, Tel. 915 197 541.

Additionally, if you need advice, you may contact our independent Data Protection Officer by sending an email to barbara.dichiara@universal-clinics.com

You may also submit a complaint to the Agencia Española de Protección de Datos (Spanish Agency for the Protection of Data).

Cookies affected by legislation and exempt Cookies

According to the EU directive, cookies that require informed consent by the user are analytical cookies and advertising and affiliation cookies, except for those of a technical nature and those necessary for the operation of the website or the provision of services expressly requested by the user.

What types of Cookies exist?

There are five major groups of cookies:

Analytical cookies: they collect information on the use made of the website.
Social cookies: those necessary for external social networks.
Affiliate cookies: they allow the tracking of visits from other sites, with which the website establishes an affiliate contract (affiliation companies).
Advertising and behavioural cookies: they collect information on the user’s personal preferences and choices (retargeting).
Technical and functional cookies: they are strictly necessary for the use of the website and for the provision of the contracted service.

Cookies that are used on this website – Change your consent

TECHNICAL COOKIES

Types	Supplier	Purpose	Expiration
has_js	GeneraLife	It is necessary to validate the options of the browser and the necessary functionalities to be used.	It expires at the end of the session
catAccCookies	GeneraLife	It contains the value of whether the installation of cookies has been accepted	It expires 6 months after its last update
CookieConsent [x4]	Cybot / CookieConsent	It stores the user’s cookies consent status for the current domain	It expires 12 months after its last update

ANALYTICAL COOKIES

Types	Supplier	Purpose	Expiration
_glc_au	Google Ads	They track conversions from different direct or referred advertising channels. This cookie will be installed the first time a user enters the website through a browser. When this user re-enters the website with the same browser, the cookie will consider them to be the same user. Only in the case that the user changes browsers, they will be considered as a new user	It expires 3 months after its last update
_ga	Google Analytics	It enables one-time visits control function. This cookie will be installed the first time a user enters the website through a browser. When this user re-enters the website with the same browser, the cookie will consider them as the same user. Only in the case that the user changes browsers, they will be considered as a new user	It expires 2 years after its last update
dc_gtm_UA-204101-1	Google Analytics Universal	It is used to limit the speed of request – limiting the collection of data on high traffic sites.	It expires after 10 minutes
_gid	Google Tag Manager	It is used to identify data collection within the specific container	It expires after 10 minutes

Analytical cookies such as Google Analytics enables us to track and analyse the user behavior on our website, the website’s performance and the creation of user browsing profiles (i.e., the number of visits to the website, length of sessions or contents visited), as well as to evaluate the website’s performance.

Since these cookies may provide information related to website activity and provide additional services related to the performance of the website and the Internet, this third-party web analytics service provider (Google Analytics) may collect data about users of GeneraLife website and other websites. If it was required by the existence of a legal claim or in case of contracting other parties in order to process information on their behalf, this supplier may provide such information to other parties.

The configuration of these cookies is predetermined by the service provided by Google, so we recommend you visit the Google Analytics privacy website for more information about the cookies you use and how to disable them: https://policies.google.com/privacy?hl=en.

In no case will GeneraLife be responsible for the content or accuracy of third-party websites.

On its behalf, Google Adwords uses the automatic learning and the data created by actions produced on advertising (such as printouts and clicks on websites) to display advertising that could be important for the user.

On this data management google will act independently as responsible for the processing of data in accordance with the RGPD. For more information about its privacy policy please click on: https://policies.google.com/privacy?hl=en.

ADVERTISING COOKIES

Types	Supplier	Purpose	Expiration
_fbp	Facebook Pixel	It is used for a better understanding of what users are looking for on our website and to be able to display only relevant advertising for the user. It enables the one-time visitors tracking function. This cookie is installed the first time a user enters the website through a browser. When this user re-enters the website with the same browser, the cookie will consider them to be the same user. Only in the case that the user changes browsers, they will be considered as a new user	It expires 2 hours after its last update

Advertising cookies such as the Facebook Pixel enable us to understand what users are looking for on our website: users who have visited the website, users who have purchased a product or service or users who completed a registration form. Additionally, Facebook could use your data for its own purposes. The setting of these cookies is predetermined by the service offered by Facebook, so we suggest that you read the Facebook privacy policy for more information on cookies used and how to disable them: https://www.facebook.com/privacy/explanation

In no case will GeneraLife be responsible for the content or accuracy of third-party websites.

What is GeneraLife’s legal basis for processing data obtained through cookies?

Technical cookies are strictly necessary for the performance of the website, so it is not possible to ignore them.
Advertising and analytical cookies must have your consent. The consent of the installation of cookies will be given by ticking the appropriate box related to “Cookie policy” you will find on our website informative banner. If the user doesn’t expressly declare whether they accept or not the installation of cookies, but they keep using the website, it will be understood that the consent has been given. The consent may be revoked, and the cookies installed in your system may be blocked or deleted by a simple procedure described on the last section of the current cookie policy: “Revocation of consent to install cookies”.

Who are the recipients of your personal data?

The information technology company in charge of managing and designing our website as well as third parties necessary for the management and execution of cookies will have access to your personal data within the framework of the provision of services. Likewise, your data may also be communicated to authorities and public institutions for the compliance of a required legal obligation.

In addition, if you consent to the installation of analytical or advertising cookies, your data may be used by Google Analytics, Google Ads and Facebook to provide information to other parties, if there is a legal action requiring it, or if you contract other parties to process information on your behalf.

Is it possible to transfer data internationally?

The headquarters of some of our service suppliers, such as Google and Facebook, is based outside the European Economic Area. However, these company’s headquarters are in the European Union in order to process personal data according to the European Regulation for the Protection of Data (RGPD).

Likewise, in case of international data transfers, these will be carried out with the guarantees established in the RGPD, using standard contractual clauses approved by the European Commission and following the European Commission adjustment decisions.

Revocation of consent to install Cookies
How to delete cookies from your browser

Chrome

Select the Tools icon
Click on Settings.
Click on Show Advanced Options.
Under the “Privacy” section, click on Content Settings.
Remove cookies: Click on See all cookies and site data
Do not allow cookies to be saved
Click on Clear browsing data (clear cache)
Close and restart the browser

For more information about Chrome click here: http://support.google.com/chrome/answer/95647?hl=en

Internet Explorer. Version 11

Select Tools | Internet Options
Click on General tab
In the “Browsing History” section, click on Delete Browsing History on Exit
Select Delete files
Select Delete cookies
Click on Delete
Click OK
Close and restart the browser

For more information about Internet Explorer click here: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies

Firefox. Version 18

Select Firefox | History | Clear your recent history
Click on the arrow next to Details
Select the following items: Cookies, Cache, Active Logins
Using the “Time range to clear” in the drop-down menu, select Everything
Click on Clear Now
Close and restart the browser

You can accept or block cookies individually in Firefox Preferences, in the History section available under Tools > Options > Privacy.

For more information about Mozilla Firefox click here: https://www.mozilla.org/en-US/privacy/websites/#cookies

Safari Version 5.1

Select the Safari icon / Edit | Restore Safari
Select the following items: Clear history, Remove all website data
Click on Reset
Close and restart the browser

For more information about Safari click here: http://support.apple.com/kb/PH5042

Opera

Settings – Advanced – Cookie
The cookie options control how Opera handles cookies and therefore their acceptance or rejection.

For more information about Opera click here: https://help.opera.com/en/latest/security-and-privacy/#clearBrowsingData

Other browsers

Please, check the documentation of the browser you have installed.

Rights of the data owner

The data owner has the right to access, rectify, erase, limit, transfer and oppose the treatment of their rights, as well as to present a complaint to the Agencia Española de Protección de Datos.

For further information, please see the document “Guía para el Ciudadano” (“A Guide for the Citizen”), published by the Agencia Española de Protección de Datos, where the above-mentioned rights are explained in a very intelligible manner, and which is available in the following link:
http://www.agpd.es/portalwebAGPD/canaldocumentacion/publicaciones/common/Guias/GUIA_CIUDADANO.pdf

Where can the data owner exercise their rights?

To exercise their rights, the data owner may send us a letter to our headquarters, located in P.º del General Martínez Campos 41, 7ªA, 28010 Madrid.

Besides, the data owner may contact our independent Data Protection Officer by sending an email to dpd@GeneraLife.com.

You may also submit a complaint to the Agencia Española de Protección de Datos.